Credit/ Collections Supervisor/Manager

We are looking for an experienced Credit/ Collections Supervisor/Manager to support a manufacturing organization in Lansing, Michigan through a Contract assignment. This role will lead commercial credit and collections activities, balancing customer relationships with sound risk management and timely cash flow performance. The ideal candidate brings strong judgment in credit analysis, confidence in approving credit decisions, and the ability to work effectively within SAP and customer portal environments.

Responsibilities:

• Lead daily commercial credit and collections operations, setting priorities and guiding activities that improve receivables performance and reduce outstanding balances.
• Evaluate customer financial information and payment history to determine creditworthiness and make informed recommendations on credit approvals and account terms.
• Monitor aging reports, investigate delinquent accounts, and drive effective collection strategies to resolve past-due balances in a thorough manner.
• Partner with sales, customer service, and finance teams to address billing concerns, payment disputes, and account-related issues that may affect collections.
• Maintain accurate account records in SAP and customer-facing portal systems, ensuring documentation supports credit decisions, collection activity, and account status updates.
• Establish and track collection metrics, identify trends in customer payment behavior, and recommend actions that strengthen overall credit control practices.
• Review exception requests and account exposures, balancing business growth objectives with acceptable levels of financial risk.
• Support process improvements related to credit and collections workflows, including system or portal-related changes when needed to enhance efficiency and visibility.
• 7+ years of experience in commercial credit, collections, or a closely related accounts receivable leadership role.
• Demonstrated ability to assess credit risk, interpret financial information, and make sound credit approval decisions.
• Strong background in commercial collections with success handling delinquent accounts and resolving payment issues.
• Experience working in SAP and using customer portal tools to manage account activity and documentation.
• Solid understanding of credit analysis principles, collections processes, and customer account management within a business-to-business environment.
• Effective leadership and communication skills, with the ability to collaborate across departments and influence outcomes professionally.
• High level of organization and attention to detail when managing account records, reporting, and follow-up activities.