We are looking for an experienced Credit/Collections Supervisor/Manager to oversee commercial collections activity and lead a high-performing team in Downers Grove, Illinois. This role combines direct operational leadership with strategic oversight, helping improve recovery results, strengthen client service, and support broader business priorities. The ideal candidate brings strong expertise in third-party B2B collections, a practical approach to resolving complex accounts, and a track record of using performance insights to elevate team effectiveness.
Responsibilities:
- Direct daily commercial collections operations, ensuring account portfolios are managed efficiently and recovery efforts support client goals and service expectations.
- Lead, mentor, and develop collections staff by setting performance standards, reinforcing sound negotiation practices, and promoting thorough account documentation.
- Assess portfolio trends and high-risk accounts to uncover collection opportunities, address disputes, and determine when alternate recovery methods are needed.
- Advise team members on complicated business-to-business collection matters, including payment negotiations, account investigations, skip tracing, and legal escalation decisions.
- Track key operational and recovery metrics, analyze performance gaps, and implement targeted improvements to increase results and team productivity.
- Work closely with account-facing partners and internal stakeholders to address escalations, align on service expectations, and enhance client satisfaction.
- Improve operational workflows by refining case distribution, reporting methods, automation usage, and other tools that support collector efficiency.
- Act as a primary operational contact for leadership, contributing to regional initiatives and continuous improvement efforts across the broader collections function.
Benefits, 401K and PTO
- 10+ years of experience in credit and commercial collections, including substantial exposure to third-party B2B environments.
- Proven background leading collections teams with responsibility for coaching, performance management, and operational oversight.
- Strong knowledge of commercial collection strategy, account progression, dispute handling, and payment arrangement management.
- Experience reviewing portfolio performance data and translating insights into effective recovery and process improvements.
- Ability to manage escalated accounts and make sound decisions involving investigations, negotiations, and legal referral considerations.
- Familiarity with credit analysis principles and commercial credit practices.
- Demonstrated ability to collaborate with cross-functional stakeholders while maintaining high service standards and client focus.