Credit and Collections Specialist

We are looking for a detail-oriented Credit and Collections Specialist to support financial operations for a manufacturing company in Muskegon, Michigan. This role focuses on strengthening cash flow, evaluating customer creditworthiness, and maintaining accurate receivables and tax records. The ideal candidate brings strong analytical judgment, a customer-focused approach, and the ability to collaborate across accounting, sales, and service teams.

Responsibilities:

• Oversee customer receivables by monitoring open balances, following up on past-due invoices, and keeping account activity current and accurate.
• Evaluate new and existing customer credit profiles, recommend appropriate terms and limits, and take action on holds when risk warrants further review.
• Research billing concerns, disputed charges, and payment variances to bring accounts into balance and resolve issues promptly.
• Prepare and distribute customer account statements, apply incoming payments, record cash activity, and maintain supporting documentation for credits and rebates.
• Handle sales tax administration by maintaining exemption records, supporting tax filings, monitoring nexus-related requirements, and assisting with Avalara processes.
• Create journal entries and contribute to monthly close tasks by ensuring financial data is recorded completely and on schedule.
• Provide support for reporting, forecasting, audit preparation, and inventory-related accounting activities as needed.
• Work closely with sales and customer service teams to address account questions while preserving strong client relationships and service levels.
• Maintain organized financial records and identify opportunities to improve accuracy, efficiency, and consistency within credit and collections workflows.
• At least 3 years of experience in accounts receivable, collections, credit, or general accounting functions.
• Background working in a manufacturing environment with an understanding of customer account activity in that setting.
• Knowledge of commercial credit evaluation, collections practices, and customer account reconciliation.
• Experience preparing or supporting sales tax reporting, exemption certificate management, and related tax documentation.
• Familiarity with Avalara or similar tax compliance tools used for transactional tax support.
• Proficiency with ERP or accounting systems, with experience in platforms such as Syteline or comparable software preferred.
• Ability to analyze aging reports, investigate discrepancies, and manage multiple priorities with strong attention to detail.