Credit and Collections Specialist

Robert HAlf is currently recruiting for a Credit and Collections Specialist to support accounts receivable activities and help maintain healthy customer credit practices for our Knoxville, Tennessee operation. This position focuses on evaluating credit information, following up on commercial accounts, and keeping documentation accurate across financial systems. The ideal candidate brings strong attention to detail, sound judgment, and the ability to communicate effectively with internal teams and customers.

Responsibilities:

• Review customer credit submissions, verify supporting information, and assist with decisions related to commercial account approval.
• Monitor outstanding balances, contact business customers regarding overdue invoices, and work toward timely resolution of open receivables.
• Maintain complete and accurate records of credit files, collection activity, and account updates within designated systems.
• Analyze account status and payment trends to identify risk concerns and recommend appropriate follow-up actions.
• Support daily credit and collections operations by coordinating with sales, customer service, and finance teams.
• Prepare reporting and account summaries using available tools to improve visibility into receivables performance and collection efforts.
• Use business systems such as D365 and AS400 to manage account details, payment activity, and documentation.
• Contribute to process consistency by ensuring account handling aligns with company credit policies and documentation standards.

The position will require 1+ years of collections experience. The position is 100% onsite and will require someone to live in the local Knoxville or surrounding areas. For immediate consideration please contact Lisa Coker at 865-370-2084 to set up an interview

• At least 2 years of experience in credit, collections, or a related accounts receivable role.
• Background in commercial collections and commercial credit review.
• Experience processing and evaluating credit applications and related customer documentation.
• Working knowledge of Microsoft Dynamics 365, AS400, or comparable business systems.
• Ability to organize detailed account records and maintain accurate documentation.
• Proficiency with reporting tools such as Microsoft Power BI or similar data analysis platforms.
• Strong written and verbal communication skills for customer follow-up and internal coordination.