Compliance Analyst

Compliance & Chargeback Analyst Department: Supply Chain / Logistics Reports To: Customer Service Manager

Position Summary The Compliance & Chargeback Analyst is responsible for handling customer deductions, retailer compliance issues, chargeback dispute resolution, and the administration of chargeback-related activity within the Adesso platform. This role serves as a liaison between Customer Service, Logistics, Accounting, Sales, and external recovery partners to ensure deductions are accurately investigated, disputed when appropriate, recovered promptly, and reported effectively. The position plays a critical role in protecting company revenue, reducing retailer penalties, improving operational compliance, and ensuring accurate financial tracking of deductions and recoveries.

Essential Responsibilities Chargeback & Deduction Management

• Investigate retailer chargebacks, penalties, shortages, compliance fines, and service failures.
• Review deductions from customers including Walmart, Amazon, CVS, Target, Family Dollar, Dollar General, and other key accounts.
• Collect and analyze supporting documentation including PODs, BOLs, ASNs, invoices, appointment records, and delivery confirmations.
• Submit disputes and recovery claims through retailer portals and third-party recovery providers.
• Monitor open deductions and ensure timely follow-up until resolution.
• Track recovery performance and identify recurring deduction trends and root causes.

Recovery & Vendor Coordination

• Act as a primary contact with transportation companies and recovery partners.
• File transportation-related claims for late deliveries, service failures, lost shipments, and carrier-caused compliance penalties.
• Track claim status and ensure timely communication with internal stakeholders.
• Maximize recovery opportunities and identify additional retailers suitable for recovery programs. Reporting & Analytics
• Develop and distribute recurring reports on: o Open deductions o Recovered dollars o Recovery rates o Customer compliance trends o Root cause analysis Customer Service Duties as Needed o Entering Returns into System o Supporting fellow team members with other duties

Qualifications

Education

• Bachelor's degree in Supply Chain, Business, Finance, Accounting, or related field preferred. Experience
• 3-5 years of experience in customer deductions, chargebacks, retailer compliance, logistics, customer service, accounting, or supply chain operations.
• Experience with major retailer compliance programs and deduction processes preferred.
• Experience using Adesso or similar deduction/chargeback management systems preferred.

3-5 years of experience in customer deductions, chargebacks, retailer compliance, logistics, customer service, accounting, or supply chain operations.

Experience with major retailer compliance programs and deduction processes preferred.

Experience using Adesso or similar deduction/chargeback management systems preferred.