Community Supports Coordinator, AWC

Community Supports Coordinator – Caregiver Onboarding Job Type: Full-Time Work Arrangement: Hybrid (approximately 1 day per month in office, with additional visits as needed) Pay: $23.56/hr Schedule: Full-Time

Job Description

We are seeking a detail-oriented and customer-focused Community Supports Coordinator to support caregiver onboarding, member enrollment, and daily administrative operations for a growing healthcare services organization. This position is ideal for someone with experience in customer service, healthcare administration, onboarding, or care coordination who enjoys helping others and managing multiple tasks in a fast-paced environment. The Community Supports Coordinator will serve as a primary point of contact for caregivers and members, ensuring a smooth onboarding process, accurate documentation, and timely communication.

Key Responsibilities

• Coordinate the onboarding process for new caregivers and healthcare program members.
• Communicate with caregivers daily to collect required documentation, provide updates, and guide them through the hiring process.
• Review and process employment paperwork, enrollment forms, and compliance documents.
• Maintain accurate caregiver and member records using Salesforce and electronic tracking systems.
• Schedule and conduct caregiver orientation sessions, including training on timekeeping procedures and company policies.
• Respond to incoming phone calls, emails, texts, and messages from caregivers and members.
• Follow up with applicants to ensure timely completion of onboarding requirements.
• Assist members with enrollment paperwork and questions regarding the start of services.
• Collaborate with internal teams, case managers, and healthcare partners to coordinate services.
• Track onboarding progress, update records, and ensure deadlines are met.
• Maintain confidentiality of sensitive information and follow HIPAA guidelines.
• Provide additional administrative and customer service support as needed.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Minimum of 1 year of customer service or related experience.
• Strong administrative, organizational, and data entry skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities, follow up consistently, and meet deadlines.
• Strong attention to detail and ability to maintain accurate records.
• Comfortable handling frequent phone calls, emails, and customer inquiries.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Bilingual in Spanish and English.
• Previous experience in healthcare administration, caregiver onboarding, recruiting coordination, or member services.
• Experience using Salesforce, CRM platforms, or electronic case management systems.
• Familiarity with HIPAA regulations and confidential documentation.

Ideal Candidate The ideal candidate is organized, proactive, and comfortable communicating with caregivers and members throughout the onboarding process. They should be able to manage a high volume of follow-ups, maintain accurate records, and provide excellent customer service while ensuring a smooth experience for everyone involved. Apply today if you have strong customer service and administrative skills and are interested in supporting caregivers and members in a healthcare-focused environment.