Community Support Coordinator - CS Support

Position Overview:

The Community Supports Coordinator is responsible for guiding caregivers through the hiring and onboarding process, ensuring all required documentation, background checks, and employment requirements are completed. This position works closely with caregivers, members, and internal teams to ensure a smooth transition from application to the caregiver's first scheduled shift.

Key Responsibilities:

• Serve as the primary point of contact for caregivers throughout the application, hiring, and onboarding process.
• Conduct proactive outreach to applicants to collect missing information and ensure timely completion of applications.
• Review applications, verify identification and employment eligibility, and coordinate background checks.
• Track outstanding onboarding requirements and follow up with caregivers to resolve delays.
• Coordinate with caregivers and members to ensure the first shift is completed within 48 hours of hire.
• Provide training and assistance with the Field Service Lightning (FSL) application used to record shifts.
• Maintain accurate caregiver records, application statuses, and follow-up activities in Salesforce.
• Handle inbound and outbound calls, answer caregiver questions, and provide ongoing support.
• Collaborate with internal teams to resolve onboarding issues and support caregiver rehires.
• Minimum 1 year of customer service, administrative support, onboarding, or related experience.
• Strong communication, organizational, and multitasking skills.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Comfortable managing high volumes of calls, documentation, and follow-up activities.
• Ability to work independently, prioritize deadlines, and maintain accurate records.
• Experience with onboarding, background checks, or Salesforce is a plus!
• Spanish-speaking candidates preferred.

Onsite once a month in El Segundo