We are looking for a Community Service Provider Manager to lead service delivery operations and support individuals in accessing resources that promote independence and well-being in California. This contract position offers the potential for a permanent role and combines team leadership, community partnership development, and direct case support in a mission-driven environment. The ideal candidate will bring strong experience in case management, staff supervision, and disability-related services while helping strengthen program performance and documentation practices.
Responsibilities:
- Guide intake and service assessment activities to ensure individuals are evaluated accurately and connected with appropriate support.
- Coach and supervise team members, provide regular staff meetings, and help build knowledge of community resources and service practices.
- Establish and maintain collaborative relationships with agencies, providers, and community partners to expand referral options and reduce service gaps.
- Manage complex or high-priority cases by offering direct assistance beyond the scope of front-line staff when needed.
- Facilitate recurring member, provider, and internal team meetings to support communication, case coordination, and program alignment.
- Resolve concerns raised by members or employees in a timely, thoughtful manner while promoting a respectful service environment.
- Oversee documentation and data tracking processes to support confidentiality, reporting accuracy, and audit readiness across program activities.
- Deliver direct services such as advocacy, referrals, independent living planning, peer support, and coordination of disability-related resources.
- Represent the program through outreach, presentations, and community events that raise awareness of available services and strengthen local engagement.
- Respond to urgent situations affecting individuals with disabilities, including emergencies that may require flexible or nontraditional work hours.
- At least 3 years of experience in program coordination, case management, staff oversight, or a related service-focused role.
- Background in nonprofit, healthcare, social services, or community-based programs is strongly preferred.
- Experience supporting individuals with disabilities and navigating disability-related services or benefits is highly preferred.
- Associate’s or Bachelor’s degree in Social Work, Human Services, Psychology, Public Administration, or a related field preferred; comparable relevant experience may be considered.
- Working knowledge of case management practices, benefits coordination, and advocacy-based service delivery.
- Ability to lead teams, manage competing priorities, and build effective partnerships with community stakeholders.
- Strong communication, documentation, and problem-solving skills, with attention to confidentiality and compliance standards.
- Familiarity with areas such as disability benefits, FMLA, benefits analysis, or compensation and benefits support is a plus.
Please contact Robert Half at 209.554.0521 for immediate consideration.