Collector II

We are looking for a detail-oriented Collector II to support delinquent account resolution for a banking environment in Wayne, New Jersey. This Long-term Contract position focuses on communicating with customers, researching account details, and helping bring outstanding accounts to resolution through detail-oriented and effective outreach. The ideal candidate is organized, resourceful, and comfortable handling multiple priorities while delivering strong customer service and accurate follow-up.

Responsibilities:

• Contact customers with past-due accounts to discuss payment status, clarify outstanding balances, and work toward acceptable resolutions.
• Conduct skip-tracing activities using credit reports, application data, Accurint, and online research tools to locate customers or related collateral information.
• Investigate account concerns and identify practical solutions by reviewing available records and addressing customer-reported issues.
• Maintain accurate documentation of conversations, research findings, and collection efforts within designated systems and records.
• Manage a high volume of assignments while prioritizing urgent matters and following established collection procedures.
• Collaborate with internal teams as needed to support account resolution and ensure timely handling of delinquency-related matters.
• High school diploma or equivalent required.
• 3-5 years of experience in collections, customer service, or a call center setting.
• Strong verbal and written communication skills with a detail-oriented phone manner.
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Solid typing and general PC proficiency.
• Ability to organize work, manage competing priorities, and handle multiple tasks efficiently.
• Basic math skills and strong attention to detail.
• Experience conducting research using internet-based tools, credit-related information, or skip-tracing resources is preferred.