Collections Specialist (B2B)

Our client is seeking an experienced and motivated Collections Specialist (MUST HAVE Business-to-Business AR experience) to join their finance team. This individual will be responsible for managing overdue accounts, driving collection efforts, and helping improve cash flow while maintaining strong customer relationships. The ideal candidate will bring a strategic approach to collections, strong communication and negotiation skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Manage collection efforts for past-due accounts using account-specific strategies designed to maximize recovery.
• Serve as the primary point of contact for customers with delinquent balances, maintaining professionalism and a customer-focused approach.
• Review aging reports and account history to identify priority accounts and develop targeted follow-up plans.
• Negotiate payment arrangements, settlements, and repayment plans in accordance with company guidelines.
• Investigate and resolve billing issues, account disputes, and payment discrepancies in a timely manner.
• Maintain accurate records of all collection activity, customer communication, and account updates within internal systems.
• Monitor account status and escalate high-risk or unresolved delinquencies as appropriate.
• Ensure all collection activities are conducted in compliance with applicable laws, regulations, and company policies.
• Prepare reports related to collection activity, account aging, and recovery trends.
• Identify and recommend process improvements to support stronger collection outcomes and operational efficiency.

Qualifications

• 3+ years of experience in collections, accounts receivable, credit, or a related finance function.
• High school diploma required; associate’s or bachelor’s degree in Finance, Accounting, Business Administration, or a related field preferred.
• Strong understanding of collections practices, account reconciliation, and regulatory compliance.
• Excellent verbal and written communication skills with strong negotiation abilities.
• Proven ability to manage a high volume of accounts with attention to detail and professionalism.
• Proficiency with Microsoft Office Suite and experience using collections, accounting, or CRM systems.
• Strong analytical, organizational, and problem-solving skills.
• Demonstrated ability to meet collection goals and deadlines.

Benefits

• Competitive benefits package
• Unlimited PTO
• Remote work flexibility
• Opportunity to join a collaborative and growing team