Collections Specialist

We are looking for a detail-oriented Collections Specialist to support accounts receivable operations for a manufacturing organization in Roseville, Minnesota. This Long-term Contract position focuses on maintaining customer accounts, resolving payment discrepancies, and delivering responsive support for billing and documentation requests. The ideal candidate is comfortable managing high-volume transactional work, staying organized under deadlines, and collaborating across teams to keep account activity accurate and up to date.

Responsibilities:

• Manage customer account onboarding and ongoing maintenance, including activating, deactivating, and updating records based on business needs.
• Post incoming payments accurately and investigate payment variances such as short pays, overpayments, and unapplied balances.
• Address customer and internal requests by providing invoice copies, W-9 forms, account balances, credit-related documents, and refund support in a timely manner.
• Reconcile daily banking activity by matching lockbox receipts, electronic payments, and card transactions to cash application records.
• Support collection efforts on assigned accounts by following up on outstanding balances and documenting account status clearly.
• Review recurring integrity and exception reports, research missing information, and take corrective action to keep records complete and accurate.
• Prepare specialized invoices, process approved credits and refunds, and record bad debt adjustments or recoveries when needed.
• Maintain department reporting, update tracking spreadsheets, and assist with administrative tasks such as form revisions, filing, and mailings.
• Partner with internal teams to resolve account setup issues, correct manual exceptions, and contribute ideas that improve process efficiency and accuracy.
• Follow established accounting procedures and internal control standards, escalating any process deviations or compliance concerns to management.

*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.

Please submit your resume and call 651-293-3973 for review and consideration.

• High school diploma or GED required; an associate degree is preferred.
• At least 3 years of relevant experience in collections, accounts receivable, credit, or billing support.
• Working knowledge of commercial or consumer collections processes and payment application activities.
• Strong proficiency with Microsoft Excel, Word, and Outlook.
• Excellent accuracy in data entry, with a high level of attention to detail and organization.
• Ability to manage multiple priorities, meet deadlines, and work effectively both independently and with a team.
• Clear written and verbal communication skills with a customer-focused approach.
• Experience with JD Edwards is preferred.