Collections Specialist

We are looking for a Collections Specialist to join a manufacturing organization in New York on a contract basis. This position focuses on managing customer accounts, reducing outstanding balances, and supporting healthy cash flow through effective follow-up and issue resolution. The ideal candidate brings experience with both commercial and consumer collections, along with a strong understanding of billing and credit-related processes.

Responsibilities:

• Contact commercial and consumer customers regarding past-due balances and drive timely payment resolution through clear, effective communication.
• Review aging reports and account histories to prioritize collection efforts and identify high-risk receivables.
• Investigate billing questions, payment discrepancies, and account issues in partnership with internal teams to remove barriers to payment.
• Maintain accurate records of collection activity, customer commitments, and account status updates within company systems.
• Work closely with credit and finance personnel to support account evaluations and recommend appropriate collection actions.
• Monitor outstanding invoices and follow established collection procedures to improve recovery rates and reduce delinquency.
• Prepare account summaries and status updates for leadership to highlight collection trends and unresolved items.
• Experience handling collections for commercial and/or consumer accounts.
• Working knowledge of credit and collections practices, including account follow-up and payment resolution.
• Familiarity with billing collection processes and the ability to address invoice-related concerns.
• Strong written and verbal communication skills with a detail-oriented, customer-focused approach.
• Ability to manage multiple accounts efficiently while maintaining attention to detail and accuracy.
• Proficiency with account tracking systems, spreadsheets, or similar tools used in collections environments.
• Experience supporting financial operations within a manufacturing or similar business setting is preferred.