Collections Specialist

We are looking for a Collections Specialist to support receivables management for an assigned account portfolio in San Diego, California. This Long-term Contract opportunity is ideal for someone who can communicate professionally, stay organized in a high-volume setting, and adjust quickly when priorities change. The person in this role will help reduce outstanding balances through timely follow-up, accurate records, and effective coordination with customers and internal teams.

Responsibilities:

• Manage a designated accounts receivable portfolio and drive timely payment resolution through consistent follow-up and structured collection efforts.
• Handle incoming customer inquiries and conduct outbound outreach to discuss past-due balances, payment expectations, and account status.
• Maintain clear, accurate records of collection activity, customer communications, and next steps in the appropriate systems.
• Review customer agreements and supporting documentation when needed to clarify billing terms or resolve disputes.
• Apply established procedures for placing delinquent accounts on support hold or moving them toward cancellation when required.
• Contribute to additional assignments and priority projects as business needs shift.
• Work efficiently in a fast-paced environment while balancing routine collection tasks with urgent requests.
• Experience in commercial, consumer, or credit collections.
• Working knowledge of accounts receivable and billing collection practices.
• Ability to manage a portfolio of past-due accounts with strong attention to follow-up and detail.
• Comfortable handling both inbound and outbound collection calls with strong attention to detail.
• Skilled in documenting account activity clearly and accurately.
• Ability to review contracts or account records to support collection and dispute resolution efforts.
• Strong organizational skills and the flexibility to adapt quickly to changing priorities.