Collections Specialist

We are looking for a Contract Collections Specialist to support a high-volume business-to-business accounts receivable environment in Florida. This role focuses on managing past-due commercial accounts, maintaining strong customer relationships, and helping improve cash flow through consistent follow-up and accurate payment handling. The ideal candidate brings strong B2B collections experience, communicates with diplomacy, and is comfortable working within general ledger-based accounting systems.

Responsibilities:

• Manage a large portfolio of commercial customer accounts and conduct consistent outbound follow-up regarding overdue balances.
• Contact business clients to discuss outstanding invoices, confirm payment status, and encourage timely resolution within established payment terms.
• Record incoming payments accurately and collect payment details from customers while maintaining complete documentation.
• Update account activity, track collection efforts, and keep records current to support reporting and internal visibility.
• Work collaboratively with customers to address billing questions, resolve account concerns, and preserve positive business relationships.
• Monitor aging accounts and prioritize outreach to reduce delinquency across a high-volume receivables workload.
• Use accounting and ledger-based systems to post transactions and support the accuracy of financial records.
• Previous experience in business-to-business collections is required.
• Background in commercial collections is essential; consumer collections experience alone will not meet the needs of this role.
• Strong communication skills with the ability to remain detail-oriented, tactful, and relationship-focused during collection discussions.
• Experience posting transactions to the general ledger or working within GL-based accounting systems.
• Ability to manage a high volume of outbound calls and follow-up activity across a large account portfolio.
• Strong organizational skills and attention to detail when documenting account status and payment activity.
• Experience with Sage 300, Sage Intacct, or QuickBooks is preferred.