Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution organization located in Lexington. This contract-to-hire opportunity is ideal for someone who can balance strong customer service with a confident approach to recovering outstanding balances on commercial accounts. The role focuses on building productive client relationships, resolving payment issues, and helping maintain healthy accounts receivable performance.

Essential Functions and Responsibilities

• Manage outreach to business customers regarding overdue invoices and open balances, using a thorough and solution-focused approach.
• Review account activity, research discrepancies, and work with customers to address billing or payment concerns in a timely manner.
• Negotiate payment arrangements when appropriate and follow up consistently to support collection goals.
• Maintain accurate records of customer interactions, commitments to pay, and account status updates.
• Partner with internal teams to clarify account details, resolve disputes, and improve collection outcomes.
• Monitor aging reports and prioritize collection efforts based on account risk and payment history.
• Deliver high-quality customer service while maintaining firmness and accountability in collection conversations.
• Prior experience in collections, with the ability to manage outstanding balances effectively.
• Background handling commercial accounts receivable or business-to-business collections.
• Strong customer service skills with the confidence to address payment issues directly.
• Ability to communicate clearly and professionally by phone and in writing.
• Experience researching account details and resolving billing-related questions or disputes.
• Strong organizational skills and attention to detail when tracking follow-up activities.
• Comfort working in a fast-paced environment with shifting priorities and deadlines.