Collections Specialist

We are looking for a Collections Specialist to join our team in Metairie, Louisiana in a contract capacity with the potential for a long-term opportunity. This position focuses on managing both commercial and consumer accounts, maintaining consistent communication with customers, and helping reduce outstanding balances through consistent and timely follow-up. The ideal candidate is organized, attentive to detail, and comfortable working with billing and collection activities while using Excel to track account status and support reporting.

Responsibilities:

• Contact commercial and consumer customers to follow up on overdue balances and secure payment commitments
• Review account histories, billing details, and payment activity to identify collection issues and determine next steps
• Maintain accurate records of collection efforts, customer conversations, disputes, and payment arrangements
• Work closely with internal teams to resolve billing discrepancies that may delay account payment
• Monitor assigned accounts and prioritize collection activities to improve recovery results
• Prepare and update spreadsheets and account reports in Microsoft Excel to track aging and collection performance
• Apply collection procedures consistently while delivering attentive customer service during all interactions
• Experience handling collections for commercial accounts, consumer accounts, or both
• Working knowledge of credit and collection practices, including account follow-up and payment negotiation
• Ability to review billing information and identify issues affecting collections
• Proficiency with Microsoft Excel for tracking, organizing, and reporting account data
• Strong verbal and written communication skills with a detail-oriented approach to customer interactions
• Detail-oriented work style with the ability to manage multiple accounts and deadlines
• High school diploma or equivalent required; additional accounting or finance experience is a plus