Collections Specialist

We are looking for a Collections Specialist to join a growing community association law firm in Severna Park, Maryland on a contract basis with the potential for a permanent role. This position focuses on supporting collection efforts for condominium and homeowners association accounts while working closely with clients, residents, and internal legal staff. The ideal candidate brings a calm, service-minded approach to challenging conversations and is comfortable balancing administrative accuracy with customer-facing communication. This role begins fully onsite and offers the potential for a hybrid schedule after an initial training period.

Responsibilities:

• Manage delinquent association accounts by reviewing balances, following up on outstanding payments, and advancing files through the collections process.
• Prepare and coordinate legal collection actions such as lien filings, court-related documentation, and wage garnishment paperwork in partnership with the team.
• Use internal collections software to generate notices and legal documents while verifying that client-provided information is complete and accurate.
• Respond to inbound calls from property owners regarding overdue accounts and guide discussions toward practical payment arrangements when appropriate.
• Maintain organized records, update account activity, and ensure documentation is properly tracked for legal and administrative purposes.
• Communicate professionally with clients, residents, and colleagues while handling sensitive situations that may require patience and de-escalation.
• Support the collections department with day-to-day administrative tasks and contribute to efficient file movement across a growing caseload.
• Previous experience in collections, customer service, administrative support, or another role involving frequent interaction with the public.
• Ability to manage difficult conversations professionally and remain composed when speaking with upset or frustrated individuals.
• Strong attention to detail and comfort working with account information, legal documents, and data entry tasks.
• Proficiency with Microsoft Excel and general office software.
• Willingness to work onsite five days per week at the start of the assignment, with the possibility of a hybrid schedule after training.
• Reliable transportation and the ability to handle responsibilities that require an in-office presence.
• Experience in a law firm or familiarity with legal collections processes is helpful, though training will be provided for the right candidate.