Collections Specialist

We are looking for a Collections Specialist to support accounts receivable performance for an advertising organization in Fort Mill, South Carolina. This Long-term Contract position focuses on managing overdue balances, strengthening payment follow-up, and improving overall cash collection results. The ideal candidate will combine strong customer communication with analytical problem-solving to resolve outstanding account issues and help maintain a healthy receivables portfolio.

Responsibilities:

• Manage a designated portfolio of receivable accounts and work toward established monthly cash collection targets.
• Contact customers with overdue balances, obtain firm payment commitments with specific dates and amounts, and document follow-up activity accurately in Oracle.
• Review aging reports and weekly account priorities to organize daily outreach and focus efforts on higher-risk balances.
• Investigate client questions related to delinquent invoices by researching account history and providing statements, billing details, and supporting documentation.
• Identify reasons for delayed payment, update account status with the appropriate cause, and maintain accurate records as issues progress.
• Partner with billing, sales, service operations, cash applications, and credit leadership to resolve disputes, deductions, and account discrepancies through completion.
• Reconcile remittances, short payments, and account activity by analyzing spreadsheets and transaction data to uncover unapplied or misapplied cash.
• Use customer billing and accounts payable portals to submit invoices, confirm receipt, obtain purchase order details, and verify anticipated payment timing.
• Monitor payment trends, recommend corrective actions for recurring issues, and escalate accounts for credit holds, suspension, write-off, or outside placement when appropriate.
• Experience in commercial and/or consumer collections, credit and collections, or accounts receivable operations.
• Working knowledge of collection procedures, billing follow-up, and past-due account management.
• Proficiency using Oracle and other accounts receivable systems to record activity and manage aging balances.
• Strong spreadsheet and data analysis skills, including the ability to reconcile payments and research account variances.
• Ability to communicate professionally with customers and internal business partners to resolve payment issues effectively.
• Familiarity with Google Suite and standard office tools used for reporting, documentation, and correspondence.
• Strong organizational skills with the ability to prioritize a portfolio, track commitments, and meet deadlines in a fast-paced environment.