Collections Specialist

We are seeking a motivated and detail-oriented Collections Specialist to join a growing finance team in Boca Raton. The Collections Specialist will be responsible for managing outstanding accounts, reducing delinquent balances, maintaining positive customer relationships, and supporting cash flow objectives. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a customer-focused approach to collections.

Key Responsibilities:

• Contact customers regarding past-due invoices via phone, email, and written correspondence.
• Monitor accounts receivable aging reports and prioritize collection activities.
• Investigate and resolve billing discrepancies, payment disputes, and account issues.
• Negotiate payment arrangements and follow up on commitments.
• Process account adjustments, credit memos, and documentation as needed.
• Maintain accurate records of collection efforts and customer communications.
• Collaborate with customers, sales teams, and internal departments to resolve payment concerns.
• Reconcile customer accounts and research unapplied cash or short payments.
• Review credit holds and assist with account release recommendations.
• Prepare aging reports and collection status updates for management.
• Assist with month-end close activities and AR-related reporting.
• Ensure compliance with company policies and established collection procedures.

Qualifications:

• 2+ years of collections, accounts receivable, credit and collections, or related experience.
• Strong understanding of collections processes, aging management, and account reconciliation.
• Experience handling high-volume customer accounts and collection portfolios.
• Proficiency in Microsoft Excel, including formulas, reporting, and data analysis.
• Experience with ERP and accounting systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, QuickBooks, or similar platforms.
• Excellent negotiation, customer service, and communication skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to maintain professionalism when handling sensitive customer situations.