Collections Specialist

We are looking for a Collections Specialist to support receivables management and help maintain healthy account balances for a long-term contract assignment in Lincolnshire, Illinois. This position focuses on both commercial and consumer collections, combining strong communication skills with a disciplined approach to follow-up, documentation, and issue resolution. The ideal candidate brings practical experience in credit and collections, works confidently in Excel, and can build productive relationships with customers while protecting business cash flow.

Responsibilities:

• Manage a portfolio of commercial and consumer accounts by conducting timely outreach on outstanding balances and driving payment resolution.
• Review aging reports and account histories to identify delinquent accounts, prioritize collection efforts, and reduce overdue receivables.
• Communicate with customers by phone and email to clarify billing concerns, resolve disputes, and secure payment commitments.
• Maintain accurate records of collection activity, customer responses, and follow-up actions in internal tracking systems.
• Partner with billing, customer service, and finance teams to investigate account discrepancies and support efficient resolution of open items.
• Apply established credit and collection procedures to support consistent account management and compliance with company guidelines.
• Prepare status updates and basic account analysis using Excel to monitor trends, payment activity, and collection progress.
• At least 3 years of experience in collections, including work with commercial and consumer accounts.
• Hands-on knowledge of credit and collections practices, account follow-up, and billing-related recovery processes.
• Ability to manage difficult conversations professionally while maintaining a customer-focused approach.
• Proficiency in Excel and SAP for tracking accounts, organizing data, and supporting reporting needs.
• Strong attention to detail with the ability to document activity accurately and manage multiple priorities.
• Effective written and verbal communication skills for customer interaction and internal coordination.
• Experience reviewing account status, identifying payment issues, and helping resolve outstanding balances efficiently.