Collections Specialist

Job Description

This role will support accounts receivable and collections activities, and is responsible for helping manage outstanding balances, maintaining credit records, researching billing issues, and communicating with clients regarding account status. The ideal candidate will bring strong customer service, communication, negotiation, and analytical skills to a fast-paced accounting environment. Based on general knowledge.

Key Responsibilities

• Create and maintain credit history files
• Analyze and assess the creditworthiness of accounts and clients using external credit risk management tools and reports
• Support collection efforts and outbound calls for the accounts receivable portfolio
• Document daily collections activity and account updates
• Research account disputes and billing discrepancies
• Perform account and payment reconciliations
• Respond to credit inquiries from internal and external clients
• Identify delinquent accounts requiring outside collection efforts
• Recognize potential bad debt and financial exposure
• Maintain accurate account records and assist with reporting as needed

Qualifications

• Associate or bachelor’s degree in accounting, finance, or a related field preferred
• Prior collections, accounts receivable, or credit experience preferred
• Strong customer service, negotiation, and communication skills
• Solid analytical and problem-solving abilities
• Attention to detail and ability to maintain accurate records
• Proficiency in Microsoft Office, including Excel
• Ability to manage multiple priorities and meet deadlines

Preferred Skills

• Experience with account reconciliation and dispute resolution
• Familiarity with credit reporting tools and collection procedures
• Ability to work independently and collaboratively with internal teams
• Strong follow-up skills and professional communication style