Collections Specialist

We are looking for a Accounts Receivalbe / Collections Specialist to join a team in Boca Raton, Florida. This position focuses on supporting receivables activity by reviewing incoming payments, resolving account issues, and keeping customer balances accurate. The ideal candidate brings practical experience in collections, billing, or accounts receivable and is confident handling payment research, reconciliation, and clear communication with clients or agents.

Responsibilities:

• Review and post incoming payments from checks and electronic transactions while maintaining accurate account records.
• Investigate payment differences, trace transaction details, and make corrections to ensure balances are properly reflected.
• Reconcile customer accounts on a routine basis and resolve outstanding items related to credits, refunds, chargebacks, and reapplied payments.
• Prepare and distribute collection-related account statements and follow up on overdue balances in a timely and consistent manner.
• Respond to questions from agents or customers regarding payments, billing concerns, and disputed account activity.
• Document collection efforts, payment updates, and resolution steps clearly to support reporting and account accuracy.
• Partner with internal teams to address billing issues and improve the resolution of receivable discrepancies.
• Manage multiple deadlines and shifting priorities while maintaining a high level of detail and accuracy in daily work.
• 2–4 years of experience in collections, accounts receivable, billing, accounting support, or a related financial operations role.
• Working knowledge of commercial and consumer collection practices, including account follow-up and payment resolution.
• Experience processing checks, electronic payments, refunds, chargebacks, and billing-related adjustments.
• Strong reconciliation skills with the ability to research discrepancies and correct account activity accurately.
• Proficiency in Excel, including formulas, data entry, and financial data review.
• Clear and detail-oriented communication skills for handling payment inquiries and dispute resolution.
• Strong organizational skills with the ability to work effectively under deadlines and changing priorities.