Collections Specialist

We are looking for a Collections Specialist to support portfolio management efforts in Richardson, Texas. This contract opportunity with potential for a long-term role is ideal for someone who can balance customer outreach, account follow-up, and service-oriented communication while helping resolve delinquent balances. The position focuses on maintaining accurate account records, arranging payment solutions, and contributing to consistent collection performance across a diverse portfolio.

Responsibilities:

• Contact customers regarding overdue balances and guide discussions toward practical repayment solutions.
• Review account portfolios to prioritize collection activity and determine appropriate follow-up actions.
• Negotiate payment arrangements that align with company guidelines and customer circumstances.
• Conduct research to locate hard-to-reach customers and update account contact information as needed.
• Prepare written collection communications and maintain detailed records of all account interactions.
• Assist with customer questions related to billing, account status, and collection matters in a thorough manner.
• Support resolution strategies for delinquent accounts, including workout arrangements and write-off documentation when appropriate.
• Compile and organize recurring delinquency data to help produce monthly portfolio reporting.
• 1-2 years of experience in collections, account management, or a related financial services role.
• Working knowledge of consumer and commercial collection practices, billing follow-up, and account resolution processes.
• Strong communication skills with the ability to handle negotiations professionally and effectively.
• Proficiency with Microsoft Office, including Excel and Word, and comfort using business systems such as Salesforce.
• Solid organizational skills with the ability to manage multiple accounts and competing priorities.
• Ability to document account activity accurately and maintain thorough records.
• Collaborative mindset, dependable work ethic, and a positive approach to team-based environments.