Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution organization in Santa Fe Springs, California. This Contract to permanent opportunity is ideal for someone with strong commercial collections experience who can manage receivables effectively while maintaining strong customer relationships. The person in this role will help improve cash flow, address account concerns, and support accurate reporting through consistent follow-up and detailed account review.

Responsibilities:

• Review a portfolio of assigned accounts each day to track payment activity and prioritize follow-up efforts.
• Analyze overdue balances and research account history to determine the cause of outstanding invoices or unpaid charges.
• Communicate with customers to secure prompt payment while maintaining a courteous and service-oriented approach.
• Investigate and resolve invoicing discrepancies, billing questions, and account-related concerns that may delay collection.
• Partner with customers and internal teams to address credit-related issues and support timely resolution of open balances.
• Maintain accurate account notes, payment updates, and status changes within internal records and databases.
• Compile collection activity summaries and prepare reports that highlight aging trends, recovery progress, and account risks.
• Support cash collection goals by following established procedures and escalating challenging accounts when appropriate.
• At least 3 years of experience in collections, including commercial collections and cash collection activity.
• Demonstrated understanding of collection strategies, receivables follow-up, and credit-related account management.
• Proficiency with Microsoft Office applications and experience working in databases or account management systems.
• Advanced Excel skills with the ability to organize, review, and report on financial or account data.
• Ability to work in a target-driven environment while managing multiple priorities effectively.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal partners.
• Sound problem-solving and critical-thinking abilities for investigating account issues and identifying practical solutions.