Collections Specialist

We are seeking a Collections Specialist to join a growing team in Minneapolis. This role is responsible for managing past-due customer accounts, contacting customers regarding outstanding balances, resolving billing discrepancies, and negotiating payment arrangements to ensure timely collection of receivables. The Collections Specialist will work closely with Accounts Receivable, Billing, and Customer Service teams to maintain positive customer relationships while reducing delinquent balances.

Responsibilities:

• Contact customers by phone and email regarding past-due invoices
• Review aging reports and prioritize collection efforts
• Investigate and resolve billing disputes and payment issues
• Negotiate payment plans and follow up on customer commitments
• Maintain detailed records of collection activities and account status
• Collaborate with internal teams to resolve account discrepancies
• Support month-end reporting and accounts receivable processes
• High school diploma or equivalent required; an associate or bachelor's degree in accounting, finance, or a related field is preferred.
• 1+ years of collections, accounts receivable, customer service, or related experience
• Strong communication, negotiation, and problem-solving skills
• Proficiency with Microsoft Excel and accounting or ERP systems preferred
• Ability to manage multiple accounts and deadlines in a fast-paced environment