Collections Specialist

We are looking for a Collections Specialist to support accounts receivable efforts for a Long-term Contract position based in California. In this role, you will manage business-to-business collections, communicate with customers regarding outstanding balances, and help resolve payment issues to keep receivables current. This opportunity is well suited for someone who can work independently, stay organized in a fast-paced setting, and maintain attentive client interactions while meeting collection targets.

Responsibilities:

• Review open receivables and prioritize outreach to customers with overdue balances.
• Contact business clients by phone and email to secure payment commitments and follow through on unresolved accounts.
• Investigate invoice concerns, billing questions, and payment differences to support timely resolution.
• Partner with accounting, customer support, and sales teams to address issues affecting account payment status.
• Record collection activity, customer communications, and account updates accurately within internal systems.
• Reconcile customer account balances and assist with payment posting or cash application tasks when needed.
• Identify seriously past-due accounts and raise them for further review or escalation when appropriate.
• Track progress against assigned collection objectives and complete follow-up within required deadlines.
• At least 2 years of recent experience handling B2B collections.
• Background working with a high volume of accounts and aging reports.
• Strong verbal and written communication skills for effective customer interactions.
• Ability to manage challenging payment discussions with tact and persistence.
• Proficiency in Microsoft Excel and experience using accounting or ERP platforms.
• High level of accuracy, organization, and attention to detail.
• Comfortable working independently in a remote environment with dependable internet access.