Collections Specialist

We are looking for a detail-oriented Collections Specialist to support accounts receivable efforts for a long-term contract opportunity in Minnesota. This position focuses on managing past-due balances, strengthening customer communication, and helping maintain healthy cash flow across business accounts. The ideal candidate brings a strong understanding of collections practices, billing research, and account resolution, along with the ability to work accurately and effectively in a fast-paced environment.

Responsibilities:

• Manage a portfolio of receivable accounts by contacting customers regarding outstanding balances and encouraging prompt payment through clear communication.
• Review aging reports regularly to prioritize overdue accounts, track collection progress, and take timely follow-up actions.
• Investigate billing concerns, payment disputes, and account inconsistencies to support accurate resolution of open items.
• Build productive relationships with customers while negotiating payment arrangements and addressing questions related to account status.
• Coordinate with external collection partners on severely past-due accounts and monitor progress toward resolution.
• Document all collection activity, customer interactions, promised payments, and account updates with a high level of accuracy.
• Escalate critical or high-risk delinquent accounts to leadership when additional review or action is needed.
• Assist with account reconciliation, payment application research, and other accounts receivable support tasks as assigned.

*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.

Please submit your resume and call 651-293-3973 for review and consideration.

• Experience in commercial and/or consumer collections, with a solid understanding of credit and collection practices.
• Knowledge of accounts receivable workflows, billing follow-up, and dispute resolution processes.
• Proficiency in QuickBooks and Microsoft Excel, including formulas and pivot tables.
• Ability to analyze aging data, research payment issues, and maintain accurate account records.
• Strong written and verbal communication skills with a detail-oriented and customer-focused approach.
• Excellent organizational skills with the ability to manage multiple accounts and deadlines effectively.
• High attention to detail and sound judgment when handling sensitive financial information.