Collections Specialist

We are looking for a Collections Specialist to support accounts receivable efforts in the Northborough Massachusetts area. This role focuses on recovering outstanding balances, addressing customer payment concerns, and keeping account records accurate and up to date. The ideal candidate brings a clear communication style, a detail-oriented approach, and the ability to work effectively within a structured, team-driven environment.

Responsibilities:

• Oversee outreach on delinquent customer accounts and guide unpaid invoices toward timely resolution while preserving strong business relationships.
• Analyze accounts receivable aging data to identify priorities, track overdue balances, and share status updates on collection activity.
• Partner with sales, contracts, and other internal departments to investigate billing questions and remove obstacles delaying payment.
• Respond quickly to customer questions regarding account balances, invoice details, and payment expectations, including discussing suitable repayment arrangements when needed.
• Maintain consistent follow-up on open receivables and record all collection actions accurately within customer account documentation.
• Provide administrative support related to account maintenance, including processing refund-related requests and updating customer information.
• Apply established collection practices and procedures while identifying practical ways to strengthen workflow efficiency over time.
• Deliver a high standard of customer service by balancing collection goals with a detail-oriented and solution-focused approach.
• Contribute to the broader accounting team in a collaborative hybrid setting that supports ongoing learning and growth.
• At least 3 years of experience in accounts receivable or collections, with business-to-business collections experience strongly preferred.
• Strong verbal and written communication skills with the ability to handle customer interactions effectively and appropriately.
• Proven ability to follow defined processes, work carefully with details, and succeed in an organized environment.
• Working knowledge of Excel, along with familiarity with Google Workspace and Microsoft Office applications.
• Positive, team-oriented mindset and willingness to collaborate across departments.
• Stable work history that reflects reliability and consistent career progression.
• Experience supporting collection activity across commercial, consumer, credit, or billing-related accounts receivable functions.