Collections Specialist

We are looking for a Collections Specialist to support account recovery efforts for a Contract position based in Honolulu, Hawaii. This opportunity is well suited for a detail-oriented candidate who can communicate effectively with customers, manage delinquent accounts effectively, and help maintain accurate billing and payment records. The role focuses on resolving outstanding balances, supporting account actions related to nonpayment, and partnering with internal teams to address account issues in a timely manner. Preference will be given to Hawaii residents due to the onsite nature of this role. To apply, please call us at 808-531-8056.

Responsibilities:

• Oversee follow-up activities for overdue accounts within the 30- to 120-day aging range to improve collections performance.
• Work directly with customers to secure payment commitments and set up practical repayment arrangements on outstanding balances.
• Complete account cancellation actions when nonpayment criteria are met and ensure related records are updated accurately.
• Draft and send collection correspondence, maintain returned-mail information, and finalize closure steps for delinquent accounts.
• Collaborate with cross-functional teams to investigate disputed charges and provide alarm certificates when requested.
• Research payments that are missing, delayed, or incorrectly applied and follow through with customers until issues are resolved.
• Prepare credit memos when account review supports an adjustment or correction.
• Maintain organized account documentation and ensure collection activity is recorded clearly for each customer interaction.
• At least 3 years of experience in collections, including work with commercial and/or consumer accounts.
• Demonstrated knowledge of credit and collections practices, billing follow-up, and account resolution processes.
• Ability to negotiate payment solutions professionally while maintaining positive customer communication.
• Experience handling delinquent accounts, disputed charges, and payment research with strong attention to detail.
• Proficiency in preparing written collection notices and updating account records accurately.
• Strong organizational skills with the ability to manage multiple accounts and priorities effectively.
• Comfortable working collaboratively with internal departments to resolve customer account issues.