Our client, a growing company in the technology industry, is seeking an Collections Specialist to join their team in an on-site capacity. This role is ideal for a detail-oriented finance professional who excels at managing accounts receivable, following up on outstanding balances, and maintaining strong client relationships. The Collections Specialist will play an important role in supporting cash flow, reducing aged receivables, and ensuring timely resolution of account issues.
Key Responsibilities
- Monitor accounts receivable aging reports and identify past-due accounts.
- Contact customers by phone and email to collect outstanding balances in a professional manner.
- Investigate and resolve billing discrepancies, payment issues, and account disputes.
- Maintain accurate records of collection activities and customer communications.
- Collaborate with internal teams, including accounting, billing, and customer service, to resolve issues affecting payment.
- Reconcile customer accounts and ensure payments are properly applied.
- Prepare reports on collection status, aging trends, and account activity.
- Support month-end close activities related to accounts receivable and collections.
- Follow company policies and procedures while maintaining positive customer relationships.
- 2+ years of collections, accounts receivable, or related accounting experience preferred.
- Experience working in a fast-paced or high-growth environment, ideally within the tech sector.
- Strong communication, negotiation, and problem-solving skills.
- Ability to manage difficult conversations professionally and effectively.
- Proficiency with ERP systems, accounting software, and Microsoft Excel.
- Strong attention to detail and organizational skills.
- Ability to prioritize tasks and meet deadlines.
Preferred Skills
- Experience with business-to-business collections.
- Familiarity with aging reports, account reconciliations, and dispute resolution.
- Knowledge of basic accounting principles and accounts receivable processes.
