Collections Clerk

Robert Half is hiring a Collections Clerk to support the receivables team of a growing commercial property management organization. This individual will assist with monitoring tenant accounts, following up on outstanding balances, and helping resolve payment issues before they become long-term delinquencies. The role is well suited for someone who is comfortable making outbound calls and sending payment reminders while maintaining a professional and customer-focused approach. The ideal candidate is persistent, organized, and able to balance collection goals with positive tenant relationships.

Key Responsibilities:

• Monitor tenant accounts and identify past-due balances requiring follow-up.
• Make outbound calls and send email reminders regarding outstanding invoices and unpaid balances.
• Maintain detailed records of collection attempts, payment commitments, and account updates.
• Review aging reports and prioritize accounts based on delinquency and outstanding amounts.
• Research payment discrepancies, unapplied cash, and disputed charges.
• Coordinate with property managers and accounting staff to resolve tenant billing questions.
• Process payment arrangements and escalate accounts requiring additional attention.
• Assist with account reconciliations and preparation of monthly collections reports.
• Maintain accurate customer files and supporting collection documentation.
• Provide timely updates to management regarding collection activity and unresolved accounts.
• 1–3 years of collections, accounts receivable, or credit and collections experience.
• Comfortable making outbound calls and discussing outstanding balances.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel and accounting software.
• Experience in property management or commercial real estate is preferred.
• Strong follow-through, organization, and problem-solving skills.
• Ability to remain professional and persistent when handling difficult payment conversations.