Client Technologies Specialist (Senior)

We are looking for a Client Technologies Specialist (Senior) to provide hands-on technical support and user-facing service in Augusta, Maine. This Long-term Contract position is fully onsite and is ideal for someone who enjoys helping end users, preparing equipment, and keeping technology operations organized and efficient. The person in this role will support day-to-day desktop needs, contribute to user onboarding activities, and help maintain a reliable hardware inventory while working closely with team members and local stakeholders.

Responsibilities:

• Lead and support weekly onboarding sessions for new users, helping them get started with workplace technology and standard tools.
• Prepare and configure end-user equipment such as laptops, monitors, docking stations, and related hardware for deployment.
• Deliver prompt deskside assistance for routine technical issues, ensuring users receive practical and timely support.
• Track hardware assets and keep inventory records current, accurate, and easy to reference.
• Record completed work and support activities clearly so future troubleshooting and service continuity are well documented.
• Participate in recurring team discussions and issue review meetings to share updates, identify patterns, and improve service delivery.
• Answer general questions about system usage, device setup, and workplace technology with clear and complete guidance.
• Coordinate the retirement, collection, and proper disposal of outdated computer equipment in accordance with established procedures.
• Travel locally as needed within the immediate Alexandria, Virginia area to provide onsite support and related technical assistance.
• Experience providing customer-focused desktop or deskside support in an onsite environment.
• Hands-on knowledge of laptop and desktop hardware, peripherals, and workstation setup.
• Ability to manage inventory records and maintain accurate tracking of technology assets.
• Strong verbal and written communication skills with the ability to explain technical information clearly.
• Comfortable working collaboratively in a team setting while also handling assigned tasks independently.
• Commitment to documenting work thoroughly and following established quality expectations.
• Some college education is required.
• Ability to support local travel requirements and work fully onsite in Alexandria, Virginia.