Client Service Coordinator (General) - Level 1

. This long-term contract position offers the opportunity to work closely with customers and internal teams to address requests, share updates, and keep client programs running smoothly. The role is best suited for someone who communicates clearly, stays organized, and is comfortable handling administrative and service-related tasks in a structured environment.

Responsibilities:

• Build and maintain strong client relationships through regular communication, timely follow-up, and careful resolution of routine and escalated concerns.
• Manage client support activities such as onboarding assistance, account administration, reporting coordination, and program-related requests.
• Collaborate with service operations and other internal partners to help meet account expectations and maintain agreed service performance.
• Gather customer needs and relay important details to the appropriate internal teams while helping address service issues and identify improvement opportunities.
• Coordinate system setup, user access, usability support, and client training to help ensure a smooth customer experience.
• Prepare and distribute standard operating procedures, reports, data summaries, and dispatch-related updates for assigned accounts.
• Lead scheduled client check-in calls to provide status updates, answer questions, and share relevant program information.
• Offer day-to-day guidance and basic training support to teammates when questions arise around processes or tools.
• Complete assigned tasks by following established procedures, escalating issues when needed, and working under close supervision to deliver accurate results.
• High school diploma or equivalent required.
• Up to 2 years of related experience in customer service, client support, administrative coordination, or a similar field.
• Ability to follow established processes, work routines, and documented standards with consistency.
• Clear written and verbal communication skills for sharing straightforward information with clients and internal teams.
• Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook.
• Strong organizational skills with attention to detail and the ability to manage multiple routine tasks.
• Comfortable learning new systems and supporting users with basic access, reporting, or training needs.