Client Care Coordinator

We are looking for a Client Care Coordinator to support a non-profit organization in Ridgefield, Connecticut by delivering responsive, compassionate service to clients and their families. This contract-to-permanent opportunity is ideal for someone who excels at communication, organization, and building trust while coordinating care needs. In this role, you will help maintain accurate client records, support caregiver-client alignment, and contribute to a positive service experience from initial follow-up through ongoing care coordination.

Responsibilities:

• Maintain consistent communication with clients and families to confirm satisfaction, identify changing needs, and resolve concerns in a timely manner.
• Collect, review, and update medical and personal details in client records while handling sensitive information with discretion and regulatory awareness.
• Partner with clients and caregivers to align each family with the most appropriate caregiver based on care requirements, preferences, and availability.
• Organize schedules and facilitate clear communication between clients and caregivers to promote dependable, uninterrupted service.
• Work closely with internal team members to strengthen service delivery practices and improve the overall client experience.
• Provide day-to-day assistance to clients and family members with empathy, professionalism, and a solutions-focused approach.
• Monitor ongoing care arrangements and escalate issues when needed to help ensure quality support and continuity of care.
• Demonstrated experience in customer service, client support, or patient care coordination.
• Strong administrative ability, including record maintenance, scheduling, and follow-up communication.
• Excellent verbal and written communication skills with the ability to interact professionally and compassionately.
• Ability to manage confidential medical and personal information with accuracy and discretion.
• Strong organizational skills and attention to detail in a fast-paced, service-oriented environment.
• Comfort working collaboratively with clients, families, caregivers, and internal staff.
• Proficiency with standard office technology and the ability to learn new systems quickly.