Chargebacks & Credit Analyst

We are looking for a detail-oriented Chargebacks & Credit Analyst to support claim resolution and pricing accuracy for a long-term contract opportunity in Princeton, NJ. This position focuses on evaluating customer deductions, chargebacks, and rebate-related activity while helping ensure billing and contract terms are applied correctly. The ideal candidate brings strong analytical skills, sound commercial credit knowledge, and experience working across teams to resolve customer account issues efficiently.

Responsibilities:

• Assess customer deductions, disputes, trade claims, and chargeback submissions to determine validity and ensure timely resolution.
• Examine customer agreements, pricing terms, and rebate structures to confirm claims align with approved contractual conditions.
• Prepare and process credit adjustments, including rebate-related corrections and credit memos, based on validated findings.
• Investigate invoice and pricing variances by analyzing supporting documentation and identifying the source of billing inconsistencies.
• Update and maintain customer pricing records, contract details, and related account information within company systems.
• Monitor claim handling activities to ensure adherence to contract provisions, pricing policies, and internal control standards.
• Work closely with Sales, Finance, Customer Service, and other business partners to resolve exceptions and close outstanding claim issues.
• Document research outcomes, adjustment decisions, and account actions to support audit readiness and accurate reporting.
• 3+ years of experience in credit analysis, chargebacks, deductions, or commercial claims resolution.
• Background in reviewing customer contracts, pricing agreements, and rebate programs with a high level of accuracy.
• Hands-on experience processing credit memos, pricing corrections, or rebate adjustments.
• Strong analytical, problem-solving, and organizational skills with close attention to detail.
• Ability to collaborate effectively with cross-functional teams and communicate findings clearly.
• Proficiency in working with internal systems and spreadsheets to research, track, and manage account activity.