CCSROC Program Assistant

We are looking for a Program Assistant to provide hands-on administrative and community support for resident-focused programs in San Francisco, California. This Contract position plays an important role in helping residents access services, stay informed about available resources, and participate in meetings, events, and outreach activities. The ideal candidate brings strong organizational skills, professionalism, and a community-centered approach to supporting individuals in supportive housing and related residential settings.

Responsibilities:

• Provide day-to-day administrative support for resident programs, community initiatives, meetings, and special events.
• Respond to resident questions, help address concerns, and direct individuals to appropriate housing, social service, and community-based resources.
• Assist with on-site engagement efforts and drop-in support for residents in supportive housing and affiliated community locations.
• Organize schedules, prepare outreach materials, maintain sign-in documentation, and coordinate follow-up communication after meetings and events.
• Support educational efforts that inform tenants about available resources, tenant protections, safety topics, health-related programs, and neighborhood initiatives.
• Work closely with residents, property teams, public agencies, and internal partners to help resolve community questions and service-related issues.
• Conduct outreach at housing sites and hotel-based locations to increase awareness of programs and encourage resident participation.
• Complete general office tasks such as filing, correspondence, record maintenance, data entry, database updates, and front-desk style administrative support.
• Prior experience in administrative support, office coordination, reception, or data entry within a community-serving environment.
• Background in nonprofit services, housing programs, resident support, outreach, or community services is preferred.
• Familiarity with social services, supportive housing, public benefits, or community resources in San Francisco, California.
• Ability to communicate effectively with individuals from diverse backgrounds in a respectful and service-oriented manner.
• Comfort working with populations that may include people experiencing homelessness, disabilities, mental health concerns, or housing instability.
• Strong judgment and interpersonal skills with the ability to remain calm, empathetic, and attentive to detail in sensitive situations.
• Proficiency in handling inbound inquiries, maintaining organized records, and managing multiple administrative tasks accurately.