Case Management Administrative Support Coordinator

We are looking for a dependable, compassionate, and detail-oriented individual to support emergency housing stabilization and case management services for residents facing sudden housing crises. This position combines administrative coordination with direct support during emergency situations, requiring someone who can stay organized, communicate clearly, and respond with empathy in high-pressure environments. The role is primarily onsite and is well suited for candidates who can balance detailed case documentation with occasional participation in after-hours emergency response efforts.

Responsibilities:

• Conduct resident intakes and assess immediate housing, financial, and support needs following emergency incidents.
• Maintain complete and accurate electronic case records, including notes, referrals, follow-up actions, and service outcomes in the case management system.
• Prepare and organize incident-related documentation such as photographs, response details, and summaries involving emergency personnel and partner agencies.
• Help create practical stabilization plans by linking individuals and families with community programs, housing resources, and supportive services.
• Provide respectful, trauma-informed assistance to residents experiencing displacement, distress, or urgent housing challenges.
• Participate in rotating on-call coverage and assist during evenings, weekends, holidays, and other emergency response periods when needed.
• Support shelter coordination and housing recovery activities during fires, severe weather events, evacuations, utility disruptions, and similar crises.
• Collaborate with city departments, nonprofit organizations, emergency responders, and internal teams to coordinate timely services and referrals.
• Contribute to team meetings, emergency planning discussions, and efforts to improve service delivery and community resource connections.
• Experience in social services, housing support, behavioral health, psychology, social work, human services, or a related field.
• Ability to manage case documentation accurately while working within deadlines in a fast-paced environment.
• Strong communication and customer service skills, with the ability to interact professionally during stressful or emotionally charged situations.
• Familiarity with client intake procedures, case management practices, and data entry in electronic systems.
• Comfortable working a primarily onsite schedule and remaining available for overtime, evening, weekend, and emergency response assignments.
• Ability to coordinate multiple priorities, maintain organized records, and support time-sensitive projects effectively.
• Knowledge of community resources, public service environments, or housing-related regulations such as fair housing principles is preferred.