Care Coordinator

We are looking for a Care Coordinator to support care management operations for a healthcare organization in Syracuse, New York. This contract-to-permanent position plays an important role in keeping referral, authorization, and service coordination activities organized and timely. The person in this role will work closely with clinical staff, community partners, and members to help ensure services are arranged efficiently and administrative processes run smoothly.

Responsibilities:

• Review authorization details for accuracy and enter information into internal databases with a high level of precision.
• Track approvals approaching expiration and follow up to help maintain uninterrupted service arrangements.
• Partner with case management and clinical staff to organize appointments, coordinate services, and support member care plans.
• Maintain regular communication with members and outside agencies to confirm services and address coordination needs.
• Contribute ideas during team discussions to improve workflows, reporting practices, and day-to-day operational efficiency.
• Prepare, monitor, and distribute assigned reports to support departmental oversight and service tracking.
• Complete administrative support tasks such as document management, correspondence, message handling, and record upkeep as needed.
• Assist with quality improvement efforts and carry out additional duties assigned by leadership to support team goals.
• High school diploma required; an associate degree in a related field is preferred.
• At least 2 years of experience in healthcare administration or a related setting, or completion of Medical Assistant training.
• Strong technical skills with the ability to learn new systems and use industry-standard software effectively.
• Proficiency in Microsoft Office applications, internet-based tools, and data entry functions.
• Demonstrated ability to analyze information, identify issues, and help resolve operational problems.
• Ability to manage work independently while also collaborating effectively in a team-based environment with changing priorities.
• Sound judgment and discretion when working with confidential or sensitive information.
• Strong written and verbal communication skills, along with experience in scheduling and customer service.