Call Center Specialist

We are looking for an Order Fulfillment Representative to join a busy onsite team in Malvern, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys delivering responsive customer support while handling order-related tasks with precision. In this role, you will work directly with customers to confirm details, prepare accurate documentation, and help maintain dependable records in a fast-moving environment.

Responsibilities:

• Manage incoming customer requests related to orders and pricing, ensuring each transaction is entered correctly and completed on time.
• Speak with customers to clarify purchase details, resolve missing information, and confirm order accuracy before processing.
• Prepare and update quotes based on customer needs while maintaining clear and attentive communication throughout the process.
• Enter, review, and maintain customer account information to support accurate records and efficient service.
• Provide day-to-day assistance in a high-volume support setting, balancing speed with attention to detail.
• Use office applications and internal customer service tools to document activity, track requests, and support workflow needs.
• At least 3 years of experience in order processing, call center support, or a similar customer service environment.
• Proven ability to perform accurate data entry, including typing speeds of 45 words per minute or higher.
• Working knowledge of Microsoft Office applications and experience using customer service or order management systems.
• Strong verbal and written communication skills with the ability to gather and verify information effectively.
• Ability to manage multiple priorities in a fast-paced onsite setting while maintaining accuracy.
• Background in inbound customer support and general office administration is preferred.
• High level of professionalism, dependability, and commitment to quality service.