Call Center Specialist

We are looking for a customer-focused Call Center Specialist to support patient communication for a community health organization in California. This Long-term Contract position is ideal for someone who is comfortable handling a busy phone environment, guiding callers to the right resources, and helping patients with scheduling and refill-related requests. The person in this role will serve as an important first point of contact and contribute to a smooth, attentive experience for every caller.

Responsibilities:

• Manage a high volume of inbound calls each day while maintaining a calm, helpful, and attentive approach.
• Serve as the first point of contact for patients, providing accurate information and directing calls to the appropriate departments or team members.
• Coordinate appointment scheduling and make updates to patient information as needed during each interaction.
• Assist with prescription refill requests by gathering necessary details and forwarding information through the proper channels.
• Create and submit service tickets or internal requests to support timely follow-up and issue resolution.
• Document call details clearly and accurately in customer service or office systems to maintain organized records.
• Work closely with front office and support staff to help balance call coverage and maintain responsive service levels.
• Bilingual communication skills in English and Spanish are strongly preferred.
• Strong customer service skills with the ability to communicate clearly and respectfully with patients and staff.
• Comfortable working in an inbound call center or high-call-volume office environment.
• Basic typing ability and general computer proficiency for entering information and navigating support systems.
• Ability to stay organized, multitask effectively, and manage shifting priorities throughout the day.
• Detail-oriented presentation suited to an office setting, including adherence to business casual dress expectations with closed-toe shoes.
• Open to candidates with entry-level experience, including those beginning their career.