Call Center Specialist

We are looking for a customer-focused Call Center Specialist to support patient communication for a busy healthcare organization in California. This Long-term Contract position is ideal for someone who is comfortable managing a steady volume of inbound calls while providing helpful, detail-oriented service to patients. The person in this role will serve as an important first point of contact, helping callers with scheduling, message routing, and service-related requests in a fast-paced office environment.

Responsibilities:

• Manage a high number of inbound calls each day and respond to patient inquiries with care and empathy.
• Act as the initial point of contact for patients, gathering information and guiding each caller to the appropriate resource or department.
• Coordinate appointment scheduling and make updates to patient information as needed during call interactions.
• Process prescription refill requests and ensure messages are directed promptly to the appropriate clinical teams.
• Create and submit internal service tickets or requests to support follow-up and issue resolution.
• Maintain accurate call notes and complete basic administrative tasks related to daily patient communication.
• Work collaboratively with front office and internal teams to help maintain smooth call handling and service coverage.
• Deliver a positive customer service experience while meeting productivity expectations in a structured office setting.
• Bilingual Spanish-English communication skills are strongly preferred.
• Ability to handle a fast-paced inbound call environment with frequent patient interaction.
• Strong customer service skills and a detail-oriented, courteous phone presence.
• Basic office and computer skills, including typing proficiency.
• Familiarity with call center, customer service, or administrative support work is helpful, though entry-level candidates are welcome.
• Comfortable working a fixed Monday through Friday schedule in an onsite office environment.
• Ability to multitask, stay organized, and manage competing priorities effectively.