Call Center Specialist

We are looking for a Call Center Specialist to join a finance consulting team in South Dakota. This contract position with permanent potential is ideal for someone who enjoys helping customers, handling a steady volume of inbound calls, and delivering accurate support in a fast-paced environment. The role requires strong communication, dependable office skills, and comfort using customer service platforms to resolve questions efficiently.

• Serve as a primary point of contact for incoming claims-related calls and inquiries.
• Deliver exceptional customer service to customers, beneficiaries, agents, attorneys, and other authorized parties.
• Review and research account, policy, contract, and claim information to determine benefit eligibility and payment status.
• Explain claims processes, requirements, and next steps clearly and professionally.
• Accurately document customer interactions and maintain detailed records.
• Investigate and resolve customer concerns, escalating complex issues when appropriate.
• Navigate multiple systems and applications to gather information and process requests.
• Maintain compliance with company policies, procedures, and applicable regulations.
• Meet or exceed service, quality, productivity, and performance goals.
• Collaborate with team members to ensure a positive customer experience and efficient workflow.
• Participate in ongoing training, coaching, and process improvement initiatives.
• Support special projects and other departmental responsibilities as needed.
• Bachelor's degree preferred.
• 2+ years of customer service, claims processing, insurance, financial services, call center, or related experience preferred.
• Strong verbal and written communication skills with an empathetic, customer-first approach.
• Excellent problem-solving and critical-thinking abilities.
• Ability to manage multiple tasks while maintaining attention to detail.
• Strong organizational and time-management skills.
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Comfortable learning and navigating multiple software systems.
• Ability to work independently while contributing to a collaborative team environment.
• Adaptable and able to thrive in a fast-paced, evolving workplace.