Call Center Specialist

Kentucky Residency Requirement

MUST LIVE IN KENTUCKY

To be considered, candidates:

MUST CURRENTLY RESIDE IN KENTUCKY

MUST WORK REMOTELY FROM A KENTUCKY HOME ADDRESS

MUST BE ABLE TO VERIFY KENTUCKY RESIDENCY

CANDIDATES LIVING OUTSIDE OF KENTUCKY ARE NOT ELIGIBLE

Technology Requirements

REQUIRED EQUIPMENT

Candidates must provide their own:

✅ Laptop or Desktop Computer

✅ USB Headset

✅ Ethernet Cable

✅ Reliable High-Speed Internet Service

IMPORTANT INTERNET REQUIREMENT

🚨 A HARDWIRED INTERNET CONNECTION IS REQUIRED.

🚨 WI-FI ONLY CONNECTIONS ARE NOT ACCEPTABLE.

🚨 CANDIDATES MUST CONNECT DIRECTLY TO THEIR ROUTER OR MODEM USING AN ETHERNET CABLE.

🚨 AN INTERNET CONNECTIVITY TEST MUST BE SUCCESSFULLY COMPLETED PRIOR TO STARTING.

Applicants who do not meet the technology requirements will not be eligible for this position.

Qualifications

Previous customer service, call center, telemarketing, outbound calling, or sales experience preferred

Comfortable making a high volume of outbound calls

Strong communication and active listening skills

Ability to follow scripts and maintain a professional phone presence

Strong attention to detail and data entry skills

Ability to work independently in a remote environment

Must successfully pass a background check and drug screen

Before Applying

Please ensure you can answer YES to all of the following:

✅ I CURRENTLY LIVE IN KENTUCKY.

✅ I HAVE A LAPTOP OR DESKTOP COMPUTER.

✅ I HAVE A USB HEADSET.

✅ I HAVE HIGH-SPEED INTERNET.

✅ I CAN CONNECT TO THE INTERNET USING AN EHTERNET CABLE (NOT WI-FI ONLY).

APPLICATIONS FROM INDIVIDUALS WHO DO NOT LIVE IN KENTUCKY OR DO NOT MEET THE TECHNOLOGY REQUIREMENTS WILL NOT BE CONSIDERED. if you need help with this please let me know - if you don't know how to do it let me know

• Working knowledge of customer service software and the ability to learn new systems quickly.
• Familiarity with basic office practices, including accurate recordkeeping and routine computer-based tasks.
• Understanding of Ethernet concepts sufficient to support customer questions or route issues appropriately.
• Strong verbal communication skills with a detail-oriented and patient approach to customer interactions.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.