Call Center Specialist

Robert Half is looking for a Call Center Specialist to support customers in a Contract to Hire position. This role focuses on delivering attentive assistance through outbound calls, resolving questions efficiently, and maintaining a positive customer experience. The ideal candidate is comfortable using customer service software, handling high-volume interactions, and completing administrative tasks with accuracy.

Responsibilities:

• 100+ outbound customer calls a day and provide clear, courteous support for a range of service-related inquiries.
• Document conversations accurately in customer service systems and update account details as needed.
• Resolve routine issues during the first interaction whenever possible, while escalating more complex concerns to the appropriate team.
• Use office tools and internal platforms to track requests, follow established procedures, and maintain organized records.
• Support a high-volume call environment by managing time effectively and maintaining service standards throughout the day.
• Communicate technical or service information in a way that is easy for customers to understand, including topics related to connectivity or Ethernet services whe
• Experience in call center customer service, with a strong background in handling outbound calls.
• Familiarity with customer service software and the ability to enter and retrieve information accurately.
• Basic understanding of Ethernet-related concepts or the ability to learn technical service details quickly.
• Proficiency with general office tasks such as data entry, documentation, and record maintenance.
• Strong verbal communication skills and a detail-oriented, customer-focused phone manner.
• Ability to manage multiple tasks, stay organized, and perform effectively in a fast-paced support environment.