Business Analyst III - Salesforce

Robert Half, one of FORTUNE's World's Most Admired Companies and a Fortune 100 Best Companies to Work For, is seeking a Business Analyst III to join the ATI Salesforce Competency Center. This role serves as the bridge between business stakeholders and technical teams, translating business needs into scalable Salesforce solutions while driving process improvements across the organization.

What You'll Do

• Lead business analysis efforts, requirements gathering, and feature definition to improve efficiency, quality, compliance, and user experience.
• Facilitate discovery sessions, stakeholder interviews, workshops, and requirements documentation.
• Partner with business leaders, IT teams, and vendors to evaluate solutions, perform fit-gap analyses, and recommend improvements.
• Document business processes, workflows, user journeys, and system requirements.
• Assess impacts to current and future business processes, including upstream and downstream dependencies.
• Serve as a liaison between business stakeholders, technical teams, and field locations.
• Develop reports, dashboards, and insights that support data-driven decision-making.
• Facilitate stakeholder meetings, training sessions, and change management activities.
• Support process optimization initiatives and identify opportunities to leverage Salesforce capabilities.
• Perform basic configuration in non-production environments to demonstrate potential solutions.
• Mentor team members and act as a trusted advisor, aligning business objectives with technical solutions.
• Associate degree, certification, or equivalent professional experience.
• 5+ years of business analysis experience supporting enterprise applications.
• Strong understanding of Software Development Lifecycle (SDLC) methodologies and Agile delivery.
• Experience gathering, documenting, and validating business requirements.
• Ability to create process flows, workflow diagrams, and functional documentation.
• Knowledge of Salesforce and the ability to align platform capabilities with business needs.
• Experience conducting fit-gap analysis and supporting medium to large-scale initiatives.
• Strong reporting, query, and analytical skills.
• Excellent verbal and written communication skills with both technical and non-technical audiences.
• Ability to influence stakeholders, facilitate discussions, and drive work to completion.
• Experience managing multiple priorities and project deliverables in a fast-paced environment.

Preferred Qualifications

• Salesforce Administrator Certification and/or Salesforce Business Analyst Certification.
• Experience with Sales Cloud and/or Service Cloud.
• Experience facilitating discovery workshops and requirements sessions.
• Exposure to Salesforce Lightning migrations.
• SQL and/or SOQL experience.
• Familiarity with AI, Agentforce, and emerging Salesforce capabilities.