Business Analyst

Robert Half is seeking a Business Process Analyst to support a mid-sized professional services organization with approximately 200 employees. This individual will focus on documenting, evaluating, and standardizing business processes to improve workflow consistency, data quality, and overall operational efficiency. Apply today!

This role will primarily focus on business process analysis and standardization (approximately 60%), with the remaining focus on business requirements and supporting an upcoming CRM implementation (approximately 40%).

Duration: 3 to 6 month contract Location: 100% Remote Schedule: Monday – Friday 8 to 5pm (Flexible)

Responsibilities

• Evaluate and document existing business processes, workflows, and procedures across the organization.
• Develop current-state (as-is) and future-state (to-be) process maps and documentation.
• Identify process gaps, inconsistencies, and opportunities to improve standardization and operational efficiency.
• Recommend and establish new workflows that support consistent business practices and improve data quality.
• Work with stakeholders to understand how information is captured, maintained, and transferred throughout business processes.
• Identify workflow triggers, business events, and required next steps to ensure processes are completed consistently.
• Help address common data quality issues, including missing information, outdated records, and inconsistent data entry.
• Collaborate with stakeholders across Architecture, Design, Operations, Client Services, Finance, HR, IT, and Marketing/Business Development.
• Provide process analysis, requirements gathering, and design support for an upcoming CRM implementation.
• Develop practical process documentation, guidelines, and checklists that employees can follow.
• Experience as a Business Process Analyst, Business Analyst, or in a similar process improvement-focused role.
• Experience documenting, evaluating, and standardizing business processes and workflows.
• Ability to develop current-state and future-state process documentation and recommend improvements.
• Experience working directly with stakeholders to understand existing processes and establish new workflows.
• Comfortable working in a smaller, less structured environment where processes may be ambiguous or not fully defined.
• Strong understanding of how business processes impact data consistency, accuracy, and quality.
• Ability to take a practical, right-sized approach to process improvement rather than introducing unnecessary complexity.
• Strong communication, documentation, and stakeholder collaboration skills.

Preferred Qualifications

• Experience working within a professional services organization.
• Background in Architecture, Design, or a related industry.
• Experience supporting CRM implementations or working with CRM modules within an ERP system.
• Exposure to Marketing and Business Development processes.