Archived listing. The details below describe a past opening.
We are looking for a Billing Specialist II to support billing operations and process excellence for a long-term contract opportunity in Allentown, Pennsylvania. This role is ideal for someone who can interpret complex billing scenarios, strengthen operational controls, and serve as a knowledgeable resource for cross-functional teams. The position focuses on improving accuracy, resolving issues efficiently, and helping the organization refine billing-related workflows and communications.
Responsibilities:
- Analyze complex billing issues, identify underlying causes, and recommend effective solutions that support accurate and timely processing.
- Act as a knowledgeable resource on billing operations and meter-to-cash activities, helping team members build a stronger understanding of end-to-end processes.
- Document business workflows, system usage, and operational procedures in a clear and organized manner to support consistency and compliance.
- Review control reports and operational data to detect discrepancies, determine root causes, and drive issue resolution.
- Introduce and refine process controls that improve billing accuracy, reduce risk, and strengthen overall operational performance.
- Provide guidance, training, and day-to-day support to colleagues by sharing best practices and process knowledge.
- Correct account-level data issues so billing activities can move forward without unnecessary delays.
- Respond to questions from internal departments, customers, and external partners while maintaining strong working relationships.
- Partner on process improvement initiatives by defining requirements, supporting testing, mapping workflows, and helping implement billing-related changes tied to regulatory or business needs.
- Prepare business communications, contribute to business case development, and lead meetings or presentations for stakeholders across departments and external agencies.
- Bachelor’s degree or at least 3 years of equivalent relevant experience.
- Minimum of 3 years of experience in the energy industry in areas such as billing, customer operations, credit and collections, finance, regulatory support, or related business functions.
- Working knowledge of customer service platforms, billing practices, supplier coordination, and metering concepts.
- Familiarity with regulatory rules and their impact on billing and operational processes.
- Strong written and verbal communication skills with the ability to explain process details clearly to different audiences.
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
- Ability to facilitate discussions, deliver presentations, and work effectively in a fast-paced team environment.