Billing Clerk

We are looking for a Billing Clerk to support resident account administration and billing operations in Memphis, Tennessee. This role is responsible for maintaining accurate financial records, preparing routine billing documentation, and helping ensure timely follow-up on outstanding balances. The ideal candidate is organized, detail-oriented, and comfortable communicating with residents, families, insurance carriers, and internal teams regarding billing matters.

Responsibilities:

• Manage resident billing activities by entering charges, reviewing ledger details, and helping keep account records current and accurate.
• Follow up on unpaid balances, support collections efforts, and escalate seriously overdue accounts when further action is needed.
• Prepare monthly billing statements and related financial reports for internal and external reporting needs.
• Maintain resident financial records, supporting documents, remittance information, and other business office files in an orderly manner.
• Update resident account and profile information in billing systems to reflect changes accurately and promptly.
• Review balances, charges, and submitted statements to confirm completeness, accuracy, and on-time processing.
• Coordinate with insurance providers, government agencies, auditors, accountants, and other third parties to address billing questions and documentation needs.
• Respond to billing and insurance inquiries from residents and family members and assist with resolving discrepancies involving long-term care and healthcare coverage.
• Protect confidential financial and health-related information in accordance with applicable privacy requirements and organizational standards.
• Experience performing billing, accounts receivable, or collections work in an office or healthcare setting.
• Working knowledge of computerized billing systems and standard office software.
• Ability to prepare billing statements, maintain financial records, and produce accurate reports.
• Strong attention to detail with the ability to verify charges, balances, and supporting documentation.
• Effective written and verbal communication skills for working with residents, families, insurers, and internal staff.
• Ability to manage multiple tasks, stay organized, and meet recurring deadlines.
• Understanding of confidentiality expectations related to financial and protected health information.