Bilingual Customer Service Representative

Our client is seeking a Bilingual Customer Service Representative (Spanish/English) for an immediate opportunity. This is a contract position with strong potential to become permanent based on performance and business needs. The ideal candidate is customer-focused, professional, and able to communicate clearly and confidently in both Spanish and English.

Key Responsibilities:

• Provide exceptional customer service to clients and customers in both Spanish and English
• Respond to incoming calls, emails, and inquiries in a timely and professional manner
• Assist customers with questions related to products, services, orders, billing, or account information
• Resolve issues efficiently while maintaining a high level of customer satisfaction
• Document customer interactions accurately in the system
• Escalate complex issues to the appropriate department when needed
• Maintain knowledge of company policies, procedures, and service offerings

Qualifications:

• Fluency in both Spanish and English required
• Previous customer service, call center, or support experience preferred
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to multitask and work in a fast-paced environment
• Proficiency with Microsoft Office and customer service software/CRM systems preferred
• High school diploma or equivalent required