Bilingual Collector

We are looking for a Bilingual Collector to support collection activities for a credit union in Austin, Texas. This is a Contract position focused on helping members address past-due loan balances while protecting the organization’s financial interests through timely follow-up and accurate account handling. The ideal candidate brings strong communication skills in English and Spanish, sound judgment, and the ability to manage sensitive financial matters with professionalism and care.

Responsibilities:

• Manage daily outreach for delinquent and past-due loan accounts, maintaining regular follow-up and documenting all collection activity thoroughly.
• Communicate with members in English and Spanish to explain payment obligations, discuss resolution options, and encourage healthy credit management.
• Review account records to identify posting discrepancies, support corrections when needed, and obtain credit information as part of the collection process.
• Prepare and process documentation related to loan extensions, refinancing within collections, and other account actions requiring accurate recordkeeping.
• Send written notices regarding overdue payments and handle towing-related notifications in accordance with established procedures.
• Escalate complex or high-risk accounts to senior collections leadership and collaborate on appropriate next steps for resolution.
• Organize loan files for imaging or scanning, assist with incoming and outgoing mail, and provide general clerical support to the department.
• Complete assigned training and maintain working knowledge of collateral protection insurance and other compliance-related collection practices.
• Bilingual fluency in Spanish and English is required.
• At least six months of experience working in a bank, credit union, or similar financial services environment.
• High school diploma or equivalent required.
• Ability to communicate clearly and professionally with members about sensitive financial situations.
• Strong attention to detail with the ability to maintain accurate documentation and organized records.
• Proven discretion when handling confidential financial information.
• Ability to prioritize tasks and work effectively in a fast-paced operational setting.
• Familiarity with loan administration, loan origination, mortgage processing, mortgage lending, or mortgage closing is beneficial.